About the course

Communication is the activity of conveying information through the exchange of thoughts, messages or information, as by speech, visuals, signals, writing, or behaviour. It is imperative in the health care environment and occurs between various individuals on a daily basis by way of verbal, non-verbal and written communication. In order to develop trust between healthcare providers and their patients/residents, it is important that effective communication is developed and maintained.

Documentation provides a legal record of care provided. Specific principles, standards, policies, procedures, and processes are part of the documentation system.

This course helps to improve the knowledge of health professionals regarding communication and documentation so that they can develop trust with their patients and other healthcare providers, and be legally safe.

Learning Outcomes

  • Define communication.
  • Formulate documentation, reporting and confidentiality.
  • Evaluate health terminology.
  • Inspect addressing misunderstandings and difficulties.
  • Develop roles and responsibilities of the health care team.
  • Identify group dynamics and meetings.
  • Illustrate social and cultural perspective awareness.

CPD Points

2 Points

Duration

2 Hours (Self-Paced)

Course curriculum

  • 1

    Communication and Documentation

    • Student Handbook - Part 01

    • Student Handbook - Part 02

    • Student Handbook - Part 03

    • Student Handbook - Part 04

  • 2

    Topic 1: Communication

    • Communication - Part 01

    • Effective Communication in Nursing

    • Communication - Part 02

  • 3

    Topic 2: Social and Cultural Perspective Awareness

    • Social and Cultural Perspective Awareness - Part 01

    • Cultural Sensitivity Can Improve Health Care, Experts Say

    • Social and Cultural Perspective Awareness - Part 02

  • 4

    Topic 3: Group Dynamics and Meetings

    • Group Dynamics and Meetings - Part 01

    • Five stages of group development

    • Group Dynamics and Meetings - Part 02

    • What makes a Team Teams and teamwork in healthcare

  • 5

    Topic 4: Roles and Responsibilities of the Health Care Team

    • Roles and Responsibilities of the Health Care Team - Part 01

    • Qualities of a nurse- Therapeutic communication for nurses

    • Roles and Responsibilities of the Health Care Team - Part 02

  • 6

    Topic 5: Addressing Misunderstandings and Difficulties

    • Addressing Misunderstandings and Difficulties - Part 01

    • Addressing Misunderstandings and Difficulties - Part 02

  • 7

    Topic 6: Health Terminology

    • Health Terminology - Part 01

    • Health Terminology - Part 02

  • 8

    Topic 7: Documentation, Reporting and Confidentiality

    • Documentation, Reporting and Confidentiality - Part 01

    • Nursing Documentation

    • Documentation, Reporting and Confidentiality - Part 02

    • Documentation Do’s and Don’t’s

    • Documentation, Reporting and Confidentiality - Part 03

  • 9

    Communication and Documentation Journal Articles

    • Communication in Nursing Practice

    • Conflict resolution styles in the nursing profession

    • Video-Based Educational Tool Improves Patient Comprehension of Common Prostate Health Terminology

    • RESEARCH BRIEF: USING A WIKI TO SUPPORT STUDENT NURSES LEARNING DISCIPLINE SPECIFIC HEALTH TERMINOLOGY

    • Improving the quality of nursing documentation: An action research project

    • Nurses' perceptions and attitudes towards documentation in nursing

    • Development and Psychometric Assessment of the Healthcare Provider Cultural Competence Instrument

    • Communication practices among nurses in the acute care setting

  • 10

    Communication and Documentation Assessment

    • TEST

  • 11

    Communication and Documentation Evaluation

    • How did we do?