About the course

Anger and aggression may be a response to stress, misunderstanding, confusion, misinterpretation of events, personality conflicts or feelings of being patronized or rejected.

All healthcare workers, especially nurses in emergency departments, are likely to encounter aggression and violence. This behaviour may be caused by a medical illness, a psychiatric illness or drug intoxication or withdrawal.

This course will help the nurses to understand the causes, triggers and behaviour patterns of anger, and to learn effective techniques for diffusing and coping with aggressive situations and also help the clients to manage aggression.

Learning Outcomes

  • Identify the characteristics of aggressive behavior and state the types of aggression.
  • Recognize the warning signs of aggression.
  • List down disorders associated with aggression.
  • Describe the theories of aggression.
  • Illustrate general principles of aggression management.
  • Determine pharmacological management of aggression.
  • Understand the nursing process, assessment and nursing interventions for aggression management.
  • Point out the types of workplace violence.
  • Develop preventive and management measures of workplace violence.

CPD Points

2 Points

Duration

2 Hours (Self-Paced)

Course curriculum