About the course

Conflict resolution is a vital component of a healthy work environment because a breakdown in communication and collaboration can lead to increased patient errors.

Handling conflicts in an efficient and effective manner results in improved quality, patient safety, and staff morale, and limits work stress for the caregiver.

This course aims to introduce nurses to the different types of conflict that can occur in work and personal life, reasons why conflict can arise, and various conflict-handling styles to help effectively manage conflict. It also encourages nurses to learn and master conflict management strategies and apply in their professional and personal lives.

Learning Outcomes

  • Recall the definition and summarise the nature of conflict.
  • Recognize the different ways people act and react when experiencing conflict.
  • Explain the process and different levels of conflict.
  • Relate conflict and social behavioral problems.
  • Find the causes or sources of workplace conflict.
  • List the do’s and don’ts of workplace conflict.
  • Apply the understanding to more effectively assess and manage the workplace conflicts.
  • Summarise the fundamental concepts of conflict management.
  • Examine barriers to conflict resolution.
  • Utilise specific tactical approaches to conflict situations.
  • Determine necessary skills needed in resolving conflicts.
  • Adapt the practice of identifying and handling conflict in a sensible, fair and efficient manner.

CPD Points

2 Points


2 Hours (Self-Paced)

Course curriculum